Know & Go

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Arrival
If this is your first day spa visit, you will be asked to complete a new client intake form to provide us with medical and contact information. This is another reason to arrive early. To save time, you may print the form and complete or enter your information securely on-line prior to your visit. All clients should complete page one. In addition, clients receiving Skin Care should complete page two and clients receiving Massage Therapy should complete page three.

Attire
Most people come to a day spa in very casual attire-something they can easily slip on and off.

Booking Appointments
Peak hours are often late afternoons and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It’s easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. A credit card will be required to hold all appointments subject to our cancellation policy. Enter your credit card information securely.

Cancellations
Because Tranquility Day Spa a is by appointment only your appointment is time reserved exclusively for you and we request that you acknowledge and respect our cancellation policy.

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you need to cancel your appointment you need to call the office at (617) 924-1026. If we don’t answer, leave your information on our answering service.

Please keep in mind that “No-shows” or last minute cancellations leave our therapist with empty appointment times as well as other guests that can not get in.

Because of this, clients that do not honor their appointments will be charged a cancellation fee as follows:

  • More than 24 hours notice Service will be cancelled at no charge.
  • Less than 24 hours notice will be charged 50% of the service price. Less than an one hour notice will be charged 100% of the service price.
  • Spa Party services, in full or in part, will be charged 60% of booked services with less than a 72 hr notice.
  • Failure to show without notice 100% of the service price will be charged.

*We Reserve The Right To Charge Late Appointments As Cancelled Appointments Or No Shows
~ Sorry but email appointment cancellations are not accepted ~

Cell phones
Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it’s best to leave cell phones and pagers at home or turn them off before entering the day spa.

Children
Kids are generally not allowed so that the day spa ambiance remains as relaxing as possible. Teens may be accommodated for certain services or at certain times.

Communicating your preferences
All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please tell us.

Eating and drinking
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.

Gratuities
Tips are not included in the price of the service but gladly accepted. Between 15 and 20 percent for each person who gave you a service is customary, but you may of course leave more or less, depending on the quality of the service. It’s easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. We have small tipping envelopes at the front desk on which you write your name and the name of the person who gave you the service. Gratuities CAN be added to charge slips, for your convenience.

Jewelry
If possible, leave your jewelry at home as you will not need it for your day spa visit. If you choose instead to take them with you to your treatment, be mindful of not leaving them behind.

Medical conditions
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns. Tell the technician if you’re wearing contact lenses before you have a facial.

The therapists who work at Tranquility are certified, licensed professionals whose primary concern is to provide superior skin, nail and body care for their patrons. Through education and training they are on the look-out for any potential health concerns, such as a suspicious mole, an unexplained skin rash or nail fungus. Since they are not doctors and cannot diagnose, they can only state their concerns and recommend the advice of a physician.

Please be advised that if any contagious disease is noticed or suspected, services will stop at that moment and it will be explained to you that you need to see a Dr. This may be an uncomfortable conversation for both parties, however, please remember, we have your best interests at heart.

Nudity
It is never required that you are unclothed in front of anyone in a day spa. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you are uncomfortable with undressing completely, please talk to the therapist.

Parking
There is metered parking available behind the CVS pharmacy. Access to the parking lot from Main Street is via Church Street or Spring Street. The meters with a blue base allow up to eight hours of parking. All others allow up to 2 hours. The parking is .25 per half hour.

Punctuality
Arrive on time or early. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it’s customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the spa’s relaxation area.

Shaving
If you must shave, do so at least two hours before your scheduled appointment, particularly if you’re a man receiving a facial or a woman receiving any kind of scheduled bodywork.

Socializing
Be mindful of others. Please keep conversations at a low volume.

Sun and spa going
Try to avoid the sun on the day of treatment and, in some cases, the day after.

Your Health
Stay home if you are sick until at least 24 hours after you no longer have a fever (100°F or 37.8°C) or signs of a fever (without the use of a fever-reducing medicine, such as Tylenol®). Staying healthy this fall/winter season.

Your Therapist
If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available. By the same token if you prefer another therapist, please say so.

15 Spring Street, Watertown, MA
(617) 955-9881 | sstout@watertownspa.com

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